unable to connect my website

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  timyaucs · Member · Mar 10, 2022 at 3:18 pm

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  the system suddenly stop working, and unable to connect again

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Mar 10, 2022 at 4:13 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  timyaucs · Member · Mar 10, 2022 at 4:17 pm

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  Here is the URL http://34.134.13.17/
  THANKS

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  helper-heroponriki · Member · Mar 10, 2022 at 4:43 pm

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  Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  Looking up that IP address, it looks like it’s hosted at Google Cloud. You should reach out to them for help to see why your site is down.

  I hope that helps!