Unable to connect to my WP admin site

• 

  sebasvives · Member · Jun 3, 2020 at 4:10 pm

  • Copy link
  • Add topic to favorites

  Hello, I cannot connect to my WP admin site
  My site: sebastienvives.wordpress.com
  I changed the password, but it didn’t come from there.
  Thanks for helping me out.
  Here is the message that appears:
  The user sebasvives cannot access this Dashboard
  You are logged in under “sebasvives”, which is not authorized to; access the dashboard of “Sébastien Vives Journaliste”. If you are not “sebasvives”, please log out and log in again using your user name.
  When I disconnect from sebasvives and reconnect with sebastienvives, it makes me change my password with sebasvives and not sebastienvives. Suddenly, I connect but I do not have my website but the general page of WordPress.

• 

  staff-blorbo · Staff · Jun 3, 2020 at 10:59 pm

  • Copy link

  https://sebastienvives.wordpress.com/ belongs to a different WordPress.com account here, not the one you’re currently logged in as.

  If you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

• 

  sebasvives · Member · Jun 4, 2020 at 5:20 pm

  • Copy link

  The problem is that I no longer know with which e-mail address I had made the site. Can you please tell me?

• 

  staff-zinnia · Staff · Jun 4, 2020 at 8:49 pm

  • Copy link

  Hi –

  No, we aren’t able to give out the email address. That would be a violation of user privacy. You can try to recover the account via: https://en.support.wordpress.com/account-recovery/

• 

  simranvijwani · Staff · Jun 10, 2020 at 7:13 am

  • Copy link

  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.