Unable to connect to wp-admin after crash

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  shawnhtskk · Member · Sep 6, 2017 at 2:38 am

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  Hi,

  I was working on my site and it stopped responding when it was loading the preview. Chrome crashed and when I tried logging in my admin account it states, This site can’t be reached and refused to connect.

  Please kindly advise how I can go about resolving this issue.

  Thank you.

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  nixiack · Member · Sep 6, 2017 at 5:58 am

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  Hi @shawnhtskk,

  What is the URL of the site that you were working on? Please let us know so we can better help you out!

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  shawnhtskk · Member · Sep 6, 2017 at 6:21 am

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  Hi nixiack8,

  The website’s url I’m trying to acess is :
  http://www.cgs-network.org/cgi18/wp-admin

  I found out that I can access the site on any other computer except the one I was working on. I tried clearing my cache, rebooting my pc etc. but the problem still persists.

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  nixiack · Member · Sep 6, 2017 at 6:39 am

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  Interesting, thank you for the update! I can see the website you provided as well so it is definitely not the site.

  You had mentioned that Chrome crashed. An effective troubleshooting step is to check the site in a different browser such as Firefox, Safari or Internet Explorer/MS Edge on the same computer to see if the issue persists. If you do not have a different browser you can find one at Browse Happy.

  If it works in a different browser you can try resetting Chrome to its default state. Here is a link on how to do that:

  https://support.google.com/chrome/answer/3296214?hl=en

  If that does not pull the site up then you can uninstall / reinstall Chrome, but before you traverse that step I did notice that your site is a WordPress.org self hosted site by looking it up at the WHOIS here. We are a WordPress.com forum, the differences on both can be seen on this document:

  WordPress.com vs. WordPress.org

  I would recommend reaching out to your host for any last steps as reinstalling a browser is an extreme one.

  Good luck, and let me know what happens!

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  bahamianologist · Member · Sep 10, 2017 at 10:59 pm

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  Hello I have a similar problem. my website is down bahamianology.com

  I had logged in and a plug in popped up that said to backup my website. I click it and the whole thing disappeared. How can I fix this. Any suggestions please.

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  nixiack · Member · Sep 12, 2017 at 4:41 am

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  Hi @bahamianologist,

  Sorry for the wait on this reply! It looks like you also created a post at https://en.forums.wordpress.com/topic/gateway-504?replies=18#post-3014901 where @amylaneio was able to help you out :) As such if you continue to have issues either create a new post.

  @shawnhtskk, any word on if you were able to get Chrome going?

  Cheers!