Unable to connect too wordpress.com

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  ricardobadal · Member · Nov 21, 2019 at 7:48 am

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  Hi I’m on OSX 10.14.6 and I’ve been unable to connect with the app.

  At app launch I get “Unable to connect to WordPress.com (try again).”
  Nothing happens when I click on (try again).

  I have this message since I updated the app around 1/2 weeks ago.
  I’ve checked all firewall settings and router settings but couldn’t find anything.

  I can still access everything through my browser, it’s just the app that is not working.

  regards,
  Ricardo Badal

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  staff-mckluskey · Staff · Nov 21, 2019 at 10:26 am

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  Hi there Ricardo!

  What’s the version of the app you’re using? Have you tried to re-install the app already? If not, please try that and let us know if the issue persists.

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  ricardobadal · Member · Nov 21, 2019 at 10:59 am

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  Hi,

  I’ve re-installed the app and still get the same message.

  I updated earlier today to 4.6.0 and the problem started with the version before this one.

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  staff-mckluskey · Staff · Nov 21, 2019 at 11:58 am

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  I see, do I understand correctly that you see this error message before you’re able to type in your login credentials?
  Would you be able to test this with a different internet source, like a coffee shop Wi-Fi or your mobile connection?

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  ricardobadal · Member · Nov 21, 2019 at 12:11 pm

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  Yes , it’s pure the App that I’m trying to run from my iMac.

  I launch the app, I get a white window and on the bottom marked in yellow it says “Unable to connect to WordPress.com (try again). Clicking on (Try Again) refreshes the app window.

  I have disabled my wired network and tried Wifi. Still the same issue

  I have logged in through Safari to show u what I see when I open the app.
  

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  ricardobadal · Member · Nov 21, 2019 at 12:12 pm

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  oops that went wrong.

  

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  ricardobadal · Member · Nov 21, 2019 at 12:21 pm

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  also the desktop app on my windows does work. so its only on my iMac.

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  staff-zinnia · Staff · Nov 21, 2019 at 2:25 pm

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  Which version of the app is installed on the iMac? Can you delete it and try reinstalling it again to see if it makes a difference?

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  ricardobadal · Member · Nov 21, 2019 at 7:16 pm

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  Hello, I already was being helped by a lady from staff. just to let you know in case you were not aware of this :)

  I’m running 4.6.0 (updated earlier today) the version before this one is where the problem started.
  I’ve uninstalled and reinstalled a few times but the problem remains.
  I’ve checked firewall anti-virus (not running any of those) and router settings.
  nothing is being blocked as far as I can see.

  it works on my windows computer.. but its only on my iMac where i am unable to connect to WordPress.com. I don’t get to enter anything.
  I can also access everything through the browser. so its basicly something that’s preventing the app to launch properly

  screenshot

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  supernovia · Staff · Nov 21, 2019 at 9:30 pm

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  Hi @ricardobadal, it’s just late for the first person you were working with.

  Here’s the information we have so far:

  – You’re running 4.6.0
  – on OSX 10.14.6
  – You can connect to WordPress.com from a browser
  – You’ve checked your firewall in case it’s blocking the app
  – You’ve uninstalled and reinstalled to no avail

  Would you be willing to uninstall once more, and completely clear out the data prior to reinstalling? Here’s how:

  On Mac, fully uninstalling the app involves a few steps:

  Trash the app from the /Applications directory
  Delete ~/Library/Application Support/WordPress.com
  Delete ~/Library/Caches/WordPress.com
  Delete ~/Library/Caches/com.automattic.wordpress
  Delete ~/Library/Saved Application State/com.automattic.wordpress.savedState

  Then you can go ahead and reinstall again. When you do, please log into your WordPress.com account first rather than connecting a self-hosted site first.

  Thanks in advance.

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  ricardobadal · Member · Nov 21, 2019 at 9:49 pm

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  Thank you, the first time it didn’t work.. I did the second time and now it’s fixed.
  I’m currently logged in through the app!

  I’ve got the instant login screen now.

  Thank you very much!