Unable to creat account with this email

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  tzr329 · Member · Mar 4, 2026 at 11:32 pm

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  Hello,I am trying to create a Gravatar / WordPress account using my business email:(email visible only to moderators and staff) the signup page shows the error:”Sorry, something went wrong when trying to create your account.”I have tried multiple browsers but the problem persists.Could you please help me create the account or resolve the issue?Thank you.

  

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  simranvijwani · Staff · Mar 5, 2026 at 1:06 pm

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  Hi there!

  I checked on our side, and I don’t see any existing WordPress.com account associated with that email address.

  Could you please try creating the account using this signup link (preferably in an incognito/private window or a different browser):
  https://wordpress.com/setup/onboarding/user

  If you still get the same error, please try clearing your browser cache/cookies first:
  https://wordpress.com/support/browser-issues/

  Let us know if the error continues, and we can investigate further.