Unable to create directory wp-content/uploads/2018/10. Is its parent directory writable by the server?

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  jpr1996 · Member · Oct 19, 2018 at 3:11 pm

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  Good afternoon,

  I am trying to edit my website, however, I am unable to download/update any plugins or upload any new media. Could you please help with this?

  Please contact me on (email visible only to moderators and staff) or (redacted).

  Thank you n advance. Really need to get this sorted asap.

  Kindest regards
  Harry

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 19, 2018 at 4:28 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Please be aware phone support isn’t offered on WordPress.com, I’ve tagged staff to redact it as this forum is public.

  Hope this gets fixed soon!

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  gemmacevans · Member · Oct 20, 2018 at 9:16 am

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  Hi jpr1996,

  These forums are public place so I’ve removed the phone number you shared :) As @torres126 mentioned, the WordPress.org support forums will be the place to post for help with a self hosted site.

  Best of luck!