Unable to customize themes

• 

  noteliaanis · Member · Apr 2, 2019 at 5:35 pm

  • Copy link
  • Add topic to favorites

  There’s seem to be a bug or something in the system. Can’t customize my themes. It came out scrypted

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Apr 2, 2019 at 6:47 pm

  • Copy link

  Howdy –

  Please grab a screen shot of what you’re seeing when clicking on My Sites – Customize That can get added here through a third party like droplr or snag.gy. Just paste the link in the reply.

  This will help us understand exactly what you are seeing.

  I’d also suggest testing it from a different browser to see if you are getting the same result.

• 

  noteliaanis · Member · Apr 3, 2019 at 2:02 pm

  • Copy link

  http://imgur.com/EC3D5q7

  I’ve tried using other browsers but it still shows this

• 

  supernovia · Staff · Apr 3, 2019 at 11:12 pm

  • Copy link

  Thanks @noteliaanis. Can you let us know what operating system you’re using? It looks like maybe an iPad — if so, can you tell us what iOS version?

  Do you have anything that could be blocking page styles or scripts, particularly across browsers?

  Also can you confirm which other browsers you’ve tested, and get screenshots from those?

  Lastly (sorry for all the questions) are you rotaing the tablet when this happens? Does rotating make any difference?

  Thanks in advance for sending this extra info so we can help sort this out.

• 

  noteliaanis · Member · Apr 4, 2019 at 4:02 am

  • Copy link

  Hi, my iPad is on iOS 12.1.4 and I am not aware of anything that may block the page styles or scripts. But previously i have had no problem customizing the themes on the app. Not sure why recently I couldn’t

  I’ve tried on safari and chrome but it came out like this http://imgur.com/a/GmN6Cj3

  Also tried rotating it but it didn’t make any difference

  Thank you

• 

  fstat · Staff · Apr 4, 2019 at 8:42 am

  • Copy link

  Hi there,

  I tested the Customizer on both Safari and Chrome on an iPad running the latest iOS version and it loads without any issues.

  This suggests an issue with Safari’s web rendering engine that’s also used on Chrome for iOS. Please visit the following page and check if JavaScript is properly enabled:

  https://enable-javascript.com/