Unable to deactivate and remove Elementor Pro

  • Unknown's avatar
    vikian050194 · Member ·

    Hello! I hope you will be able to help me

    There is error related to Elementor Pro plugin.
    We had Premium subscription and started to use this plugin in 2017. But premium subscription was not renewed by intention. That is why usage of Elementor Pro is not possible. It’s OK. But whole site is broken because of it. It’s super weird. How can I deactivate or even delete it? It is not possible now. There is no such button! Should I purchase Business plan to be able to deactivate it?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi there,

    While your domain http://rosibelmarquezyoga.com/ is registered here at WordPress.com, it is pointing to another server where your site is hosted; it appears to be hosted with Siteground if I understand correctly. What this means is that you do not need a plan here on WordPress.com in order to manage your site, as with Siteground it uses the free WordPress software which comes from WordPress.org. Therefore, in order to get help with your website, we do suggest contacting either Siteground’s own customer support, possibly Elementor’s own support, or alternatively the community forums of WordPress.org:

    To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
    https://support.wordpress.com/com-vs-org/

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