Unable to Delete Site

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  itstartedwithastep · Member · Apr 23, 2017 at 9:12 am

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  Hi,

  May I ask for some assistance to delete the site with upgrades please. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 23, 2017 at 9:22 am

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  Hi there,
  You have to first remove these upgrades(if you have them) first before deleting the site:
  • Premium or Business Plan
  • Custom Domain
  • Domain Mapping
  • Premium Theme

  More information about deleting sites with upgrades can be found here:
  https://en.support.wordpress.com/delete-site/#deleting a-site-with-upgrades

  If you want to cancel a plan or cancel a domain, then read the instructions given in this support documents:
  https://en.support.wordpress.com/faq-renewing-and-canceling/
  https://en.support.wordpress.com/faq-renewing-and-canceling/#canceling-your-plans-and-domains
  https://en.support.wordpress.com/cancel-domain/

  NOTE: WordPress.COM has a 30-day refund policy on all their paid plans, except for Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. The refund period for Guided Transfers ends 30 days after purchase or as soon as your site has been moved, whichever comes first.

  You can still cancel your plans after 30-days but you wont we refunded for your cancellation so it is suggested that you stay on the plan and let it expire.

  Read more about refunds here: https://en.support.wordpress.com/refunds/

  You can cancel your plans from the manage purchases section. Read more about it here: https://en.support.wordpress.com/manage-purchases/.

  If you have a premium theme applied to the site that you are trying to delete, you will have to get help from the staff if you wish to remove the premium theme. If you do not want to remove the premium theme then you can transfer the theme to another site of your WordPress.COM account.

  To get staff assistance in removing the theme, you can tag this question with the modlook tag, so that it gets the staff’s attention.

  If you wish to reach the moderator staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Hope this helps.
  Thanks! 🙂

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  itstartedwithastep · Member · Apr 23, 2017 at 10:10 am

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  @otpidusprime

  Sorry, I didn’t see the modlook tag. Thank you for your help.

  Waiting for further assistance from the mods.

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  otpidusprime · Member · Apr 23, 2017 at 10:14 am

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  No worries @itstartedwithastep. 🙂
  Please wait patiently, as someone from the staff will be here to assist you soon.

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  gemmacevans · Member · Apr 23, 2017 at 10:23 am

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  Hi itstartedwithastep,

  I’ve removed the Premium Theme — you should be able to delete your site now.

  Come back to me if you have any more problems.