Unable to downgrade plan

  • Unknown's avatar
    studiobydex · Member ·

    Hello, I’m trying to downgrade my plan and I’ve been told to contact support. I wish to downgrade and I’m aware it will remove the plugins installed.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    To do this, we’ll need to downgrade the site studiobydexcom.wpcomstaging.com first. To downgrade the site, we must confirm that you understand:

    1. Any content (pages, posts, media, comments, etc.) added after adding outside themes and plugins will be lost.
    2. Any custom content created by plugins and themes will not be carried over.
    3. Plugins and third-party themes can no longer be used.
    4. The site will revert to using the old theme.

    Once we revert the site, you’ll be able to delete the site if you choose by following the steps here (this is not something we can do for you):

    https://wordpress.com/support/delete-site/

    We can proceed once you’ve confirmed. Thanks!

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