Unable to download and activate theme

  • Unknown's avatar
    yeoangie · Member ·

    Hello, I am very new to WordPress and I have difficulties getting started. I would like to first install a theme but even after downloading it, I still cannot activate the theme and is asked to contact support

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software, hosted at Bluehost.com.

    Please contact support for the theme you’re using directly for help with this.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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