unable to edit site or contact support – page won't load ???
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My page – https://soundsfromtherainbow.org/ – loads properly but I am unable to edit page, much less load the live chat support. Any help???
The blog I need help with is: (visible only to logged in users)
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Hi tenalihedgehog
I am tagging this post as ‘modlook’ for WordPress.com staff attention please wait for some time the staff will get back to you on this.
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Hi there,
Are you able to load the page at https://wordpress.com/stats/day/soundsfromtherainbow.org?
How about http://musicfromtherainbow.wordpress.com/wp-admin/?
much less load the live chat support
Your site has two connected domains, but you are not on one of our paid plans, so you don’t have access to live chat support. But you should be able to submit an email ticket via our contact form, here:
https://wordpress.com/help/contact
If any of those pages don’t load, does it help to clear your browser cache and cookies? How about if you log in using a completely different browser?
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Hi,
https://soundsfromtherainbow.org/ is a paid plan.
I cleared my (Firefox) browser cacvhe and cookies, and I can access again. Thanks for your help!
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https://soundsfromtherainbow.org/ is a paid plan.
It is not. That site is at a custom domain, but it’s on the free plan:
https://cloudup.com/cYvCJxdgfbc
You will also only see your two domains listed if you visit the purchases page, not a plan.
https://wordpress.com/help/contact
But I’m glad to hear it’s working again.
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