Unable to Export

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  midiguru · Member · May 11, 2017 at 6:59 pm

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  I’m trying to export recent posts from my (free) blog and getting an error message. I clicked on Get Help and here I am. I have no clue what the problem might be, but I kinda doubt it’s user error. So what do I do?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 11, 2017 at 7:13 pm

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  What is the error message you get?

  Post it here.

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  midiguru · Member · May 11, 2017 at 7:33 pm

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  It’s a red banner across the top of the Export area in the Settings page. It says, “There was a problem preparing your export file. Please check your connection and try again, or contact support.”

  I’m not sure why the connection might be an issue (although I suppose the javascript might have failed to download properly). But when I quit my browser (Firefox in Windows 7), relaunch it, and try again, I get the same result.

  This is when I choose to export published entries (with any start and end dates). When I try to export all, I just get an endless spinner, with nothing ever happening.

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  timethief · Member · May 11, 2017 at 7:36 pm

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  Endless spinning is a cooneticity issue.

  Make sure you are running an up to date browser version found at https://browsehappy.com

  Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Read all the tips here https://en.support.wordpress.com/browser-issues/

  If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  If you do not succeed type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · May 11, 2017 at 7:37 pm

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  oops! I meant to type connectivity

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  midiguru · Member · May 11, 2017 at 7:57 pm

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  Ah … it’s an error on the WP end, not my error. After upgrading Firefox (a ..02 upgrade) and clearing the cache, still it doesn’t work. But it turns out that’s because I got there from Settings > top menu. When I go through WP Admin > Tools > Export, it works perfectly. So what WP has here, at their end, is some bad code. End of story.

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  timethief · Member · May 11, 2017 at 7:59 pm

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  Thanks for your report. Staff will note it when they get to this thread.

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  camikaos · Member · May 11, 2017 at 11:52 pm

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  Thank for reporting this!