unable to get a custom design refund within the first 30 days.

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  snowschuler · Member · Oct 24, 2014 at 5:47 am

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  I requested a refund for a custom design several times within 30 days of purchase and the system would not permit it. Why not? It is too late now, but I would like to know why the system would not refund it to me so I do not make the same mistake again. The custom design was for a premium theme that I had just bought. I canceled the theme before requesting the refund for the custom design. Is that why the system refused to refund?

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Oct 24, 2014 at 8:32 pm

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  Hi Dave!

  Can you let me know when you requested that Custom Design refund? It looks like the upgrade was originally purchased on 8/10/14, which means it was eligible for a refund until 9/10/14. refunding the theme shouldn’t have affected your ability to refund the upgrade.

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  snowschuler · Member · Oct 27, 2014 at 4:24 am

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  Hi Jeremey. I did not keep a record since everything was done online and the system ignored my request. But I requested the refund three times in the 24 hours following the cancellation of the custom theme that the custom design was purchased for. Then I tried again on 8/8 and 8/9, I believe. Perhaps you can pinpoint the date of my first efforts by the date that I cancelled the custom theme. I think it was Port.

  Thanks for contacting me.

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  jeremeylduvall · Member · Oct 27, 2014 at 3:59 pm

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  Hi Dave,

  I’m taking a look at this to see if there’s anything we can do since the transaction is outside of the refund window. I’ll keep you posted!

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  snowschuler · Member · Oct 27, 2014 at 4:32 pm

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  Thank you, Jeremey. That is more than I expected. Your help is much appreciated.