unable to get access to WordPress to see our web site and manage it

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  contact410713cc34 · Member · Mar 5, 2024 at 1:08 pm

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  cannot access web app on WordPress to manage it – reset the password and shows we don’t have a website created – weird

  Self-declared URL: http://www.chaicounselling.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 7, 2024 at 8:20 am

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  Hi,
  
  I’ve checked it, and the site chaicounselling.com is not owned by the account you are contacting us from (contact410713cc34)

  In order to regain access to the account that manages the site chaicounselling.com, please use the account recovery form:

  https://wordpress.com/wp-login.php?action=recovery

  Here you have more information about this process:

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  The account recovery team will be able to help you regain access to this account.