Unable to get refund even though I cancelled

  • Unknown's avatar
    annaclairoptera · Member ·

    Can’t get through to anyone. Cancelled my domain and was still charged $48 but didn’t request refund within 2 week period because I was deployed for work and just saw the email now. Now I can’t get the refund for $48 even though I’m not using this service any longer. This is ludicrous

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    annaclairoptera · Member ·

    unable to dispute the $48 renewal charge, even though I no longer have personal plan? Also no phone number I can call to talk to anyone about this. Extremely frsutrated.

    WP.com: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hi @annaclairoptera, I can see you’ve entered a handful of different requests for this same issue, including one private ticket.

    I’ve merged your forums threads into one. Please wait for a response on the private ticket. Staff can usually respond within about a business day.

    In the meantime, if you’d like us to restore what you canceled, let us know. The domain will go into redemption if it’s not restored soon, and if you paid for it, you might as well keep it.

    Let us know as soon as possible so we can get that restore done for you.

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