Unable to get the SMS verification code

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  vivi3010 · Member · Apr 17, 2024 at 9:26 am

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  Hi, I really really really need help to get SMS vertification code to change some information in my account. I have tried sending code via text message many times but still can’t get one. I also have sent a support request e-mail to (email visible only to moderators and staff) and got no reply since Feb 22th (#7779452).

  Can any staff help me please?

  

  The blog I need help with is: (visible only to logged in users)

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  vivi3010 · Member · Apr 17, 2024 at 9:28 am

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  The last time I got one is Nov 10th 202

  (redacted by staff)

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  aisajib · Member · Apr 17, 2024 at 10:21 am

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  Hi there!

  We’re unable to help with account issues in the forums. However, I looked up the ticket you mentioned, and I see that we replied to you on February 28. We haven’t received a response from you since then, so the ticket was automatically closed.

  Please check your spam folder in case our response ended up there. Most email service providers automatically clear spam after 30 days, so if you don’t find it there, it’s likely been deleted.

  Please send another email to passwordhelp@wordpress.com from the email address used on your WordPress.com account. Due to the security aspect of accounts, we are unable to help with this in the public forum here.

  Regards