Unable to get to my website

  • Unknown's avatar
    annie2k2slim · Member ·

    I’m unable to get to my website.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-dragon · Staff ·

    Hey there,

    It looks like your site is using the .org self-hosted version of WordPress. We are only able to provide support for sites hosted on WordPress.com as we do not have access to other sites, and our support tools will not work. You can learn more about the differences here:

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

    In this case, I recommend reaching out to your hosting provider directly for further assistance. If you are interested in moving your site to WordPress.com we would be happy to host your site here and would be better able to assist with issues such as this in the future.

    Hope this helps!

  • The topic ‘Unable to get to my website’ is closed to new replies.