Unable to install Jetpack

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  hhay50 · Member · Nov 8, 2019 at 12:23 pm

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  Hi,
  I’ve had Jetpack installed on my site for the past 2 to 3 years but it recently disappeared. I’ve tried to install it again today but it won’t install – a message says it’s already there. I can’t find it anywhere and I miss seeing all the stats etc… Can anyone help please?

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Nov 8, 2019 at 1:03 pm

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  Hi there!

  You’d want to reconnect Jetpack rather than installing it again. Here you’ll find the instructions:

  Jetpack

  If that does not help, please post your issue here:

  https://wordpress.org/support/plugin/jetpack/

  These forums are for WordPress.com hosted sites only.
  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

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  hhay50 · Member · Nov 8, 2019 at 1:39 pm

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  Thanks for your reply but I’m totally confused now.

  I can’t find the places mentioned in the instructions to reconnect and reinstall Jetpack and I can’t log in to post an issue in the wordpress.org link.

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  staff-mckluskey · Staff · Nov 8, 2019 at 2:57 pm

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  To post on the WordPress.org forums, you’ll need to log into your WordPress.org account. This is the account that you use to sign-in to lovingnocount.com/wp-admin.

  If you lost your password, please read the Codex article “Resetting Your Password” to learn how to reset your password:

  http://codex.wordpress.org/Resetting_Your_Password