Unable to install plugin even if the Plan is on Business

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  promomanagementorg · Member · Apr 20, 2023 at 3:12 am

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  Hello, the subscription says its a business plan, but I cannot install a plugin. It’s prompting me to upgrade to a business plan. Kindly recheck.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  dragstor · Member · Apr 20, 2023 at 12:58 pm

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  Hi there! 👋🏼

  Hello, the subscription says its a business plan, but I cannot install a plugin. It’s prompting me to upgrade to a business plan. Kindly recheck.

  I checked your account and site, and you do not have an active WordPress.com Business plan subscription on either of your sites.

  You did have a monthly Business plan subscription which you renewed 3 times, but did not renew it in January 2023. Since then, your site is on a free plan.

  If you’d like to continue using your Business plan on your site, you will want to renew it.

  ⭐️ If you need any help with this, please let us know via https://wordpress.com/help/contact.

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  promomanagementorg · Member · Apr 22, 2023 at 2:07 am

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  Hello Nikola,
  
  Thanks for reviewing and replying. Payment has been done already to WordPress.com Business at $45.99 on 04/19th. Pls. see attached image with the paid amount, date and transaction ID.

  (redacted by staff)
  
  Could you tell how we can reconcile this? Is the image good enough as a proof? Are the other documents we need to send as a proof so we could get the Business account be activated again? Is there an extra process we need (as a subscriber) to take so that we could bring back to business plan access after payment?
  

  
  Thank you!

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  aisajib · Member · Apr 22, 2023 at 2:54 am

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  Hi there!

  I’ve hidden the screenshot since it contains personal information. I also found that you are in contact with us via email as well. The screenshot of the receipt is enough for us to look into it. Thank you for sharing it!

  To avoid duplicating efforts, we’ll reply to you via email after investigating this further.

  Regards

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  promomanagementorg · Member · Apr 22, 2023 at 5:10 am

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  Thanks for removing it… I though this conversation is only visible to staff and moderator.. The discussion will be continued at the email then. thanks.