Unable to load ANY theme correctly

  • Unknown's avatar
    annavisigalli79951caf42 · Member ·

    Hi,

    Today I started to set up my WordPress Blog. After 8 hours I still haven’t managed to set it up correctly and I really hope you can help.

    I started with ASTRA and downloaded a theme. I then understood this wasn’t the right theme for me so I changed to another one (Foodica).
    I thought this would allow me to immediately switch, instead the two themes (the old astra one and the foodica one) were combined into a weird one, e.g. I had the menu and images of the old theme into the new theme.

    I decided to reset everything and start from scratch. I activated the plug in ‘WP Reset’, downloaded JetPack (necessary for the Foodica theme) and activated the Foodica theme. The theme showed up without a menu or images and all the other features.

    I reset and started again ,tried other six themes but they all show up very weird without any of the pictures. I think something must have happened when I reset my WordPress.

    I feel hopeless and really not sure what do next. Really hope you can help me reconfiguring this correctly.

    Many thanks,
    Anna

  • staff-totoro · Staff ·

    Hi there,

    The site thekitchensofa.com appears to be a self-hosted WordPress (also called “.org”) site hosted on GreenGeeks Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/thekitchensofa.com+dns

    To clarify, we are not the only providers of WordPress sites, and GreenGeeks also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to start your site with us instead. We offer full in-house support for your WordPress questions wether you have an upgraded site on our eCommerce or Business Plans (which offer 24/7 live chat help) or even a free site with us, which we help in our public forums here.

    You are welcome to start a new site here, and we’re happy to help! https://wordpress.com/start/

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