Unable to load primary menu

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  uwhospitalists · Member · Mar 15, 2017 at 7:34 pm

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  The website keeps freezing anytime I try to load the primary menu under the customization section. I want to rearrange my menu items. I’ve tried logging off and logging back in, using several different computers- nothing has worked. Any suggestions?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 15, 2017 at 7:36 pm

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  Are you using a desktop computer and running an up to date browser version?

  Are you using an app?

  Do you have a dodgy internet connection?

  Make sure you are running an up to date browser version found at https://browsehappy.com

  Read all the tips here https://en.support.wordpress.com/browser-issues/ Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  Try using another browser.

  If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.