unable to log in

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  rulinpan · Member · May 19, 2015 at 5:04 pm

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  Hi there,

  My main account somehow does not let me log in at all. I’ve changed my password multiple times today already, and when I get to the log- in page, it tells me my password is incorrect. When I use my email address instead of user name to log- in, I was told to use username to log in.

  I’m confused and frustrated, and there isn’t even a “contact us” page for me to write to. I had to create a whole new account just to post on the forum.

  Immediate help would be appreciated!

  Thanks and regards,
  rawkphish

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  timethief · Member · May 19, 2015 at 5:19 pm

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  What is the URL of the WordPress.COM hosted blog you refer to?

  Exactly which WordPress.COM username account registered that blog?

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. If you are logged in under another username account then log out and clear your browser cache and cookies.
  https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies

  Then log in as Admin under the correct username account ie. the one that registered the blog.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  rulinpan · Member · May 20, 2015 at 10:46 am

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  Thank you so much for your help and the extensive information given, but I am still unable to log in.

  Account recovery doesn’t work because my email address remains the same.

  I am very almost certain there is an issue with my account specifically, it would be great if someone from WordPress support can get back to me ASAP!

  Thanks,
  Vivian