Unable to Log In

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  cbwentworth · Member · Mar 17, 2018 at 2:27 am

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  I can’t login on my laptop. I’m either getting a white page with the WordPress W or a page that shows a login box, but I can’t type my username (there is no cursor and I can’t click on it). I’m using Safari and I’ve cleared my cookies and cache, but that didn’t work.

  Is this an issue on my end or yours? My blog is cbwentworth.wordpress.com

  p.s. The only reason I’m able to post this thread is because I managed to log in through the forums’ tiny login box – thats the only way I’ve been able to access anything. (Maybe this will help someone who is having a similar problem).

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Mar 17, 2018 at 2:33 am

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  Hi cbwentworth

  Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies. Please also try some other tricks that are there in the document for solving browser issue. Here is the support document for that:
  https://en.support.wordpress.com/browser-issues/

  Please try this out once and let us know if you still face any issues.

  Hope this helps.

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  cbwentworth · Member · Mar 17, 2018 at 2:40 am

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  I visited the link you’ve provided an hour ago. I’ve gone through every step and it did not solve the problem.

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  shubhamgmath · Member · Mar 17, 2018 at 2:43 am

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  Hi

  I am tagging this post as modlook for staff attention please wait for some time they will get back to you on this.

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  cbwentworth · Member · Mar 17, 2018 at 2:44 am

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  Ok, thank you!

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  grandgirl · Member · Mar 17, 2018 at 3:15 pm

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  I have similar problem to CBWentworth. I do my blog only on my iPad and I cannot log in because I can’t type in my email address/username – the keyboard is not appearing.
  Is this maybe an iPad issue?
  Everything else on my ipad is fine.

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  dougaitken · Staff · Mar 17, 2018 at 3:46 pm

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  Hi all,

  Can you confirm which browser and device you are using, please?

  As a work around, please use this link – https://wordpress.com/wp-login.php?no_calypso

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  grandgirl · Member · Mar 17, 2018 at 3:53 pm

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  My problem is on my iPad . Browser is safari

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  dougaitken · Staff · Mar 17, 2018 at 4:26 pm

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  @grandgirl – which iPad version are you running, please?

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  grandgirl · Member · Mar 17, 2018 at 4:34 pm

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  iPad version is IOS9.3.5

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  grandgirl · Member · Mar 17, 2018 at 4:56 pm

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  Thanks for help offer. I seem to be ok now. Somehow I was on a Private browsing on Safari but have changed that and have cleared all history and website data in Settings
  Thank goodness !

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  cbwentworth · Member · Mar 17, 2018 at 5:06 pm

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  I’m on a MacBook Pro, using Safari

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  staff-ozmodiar · Staff · Mar 17, 2018 at 5:27 pm

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  We’re chasing down this login bug and it should be fixed for folks. You may need to log out/in again and/or clear your browser cache.

  Let me know if you are still having trouble.

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  cbwentworth · Member · Mar 17, 2018 at 10:31 pm

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  I was able to log on today! Yay! Thank you for your time and attention.

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  staff-ozmodiar · Staff · Mar 17, 2018 at 11:56 pm

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  Great to hear!

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  frankzumbach · Member · Apr 19, 2018 at 10:12 am

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  Since yesterday I can´t log in. If I click `log in´ there´s a blank side, if I use the link you gave in your support the same effect. Frank