Unable to log in

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  mommorale · Member · Aug 10, 2018 at 11:02 pm

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  Hi! I keep trying to work on changing the theme of my site and further developing it and each time I try I get rerouted to log in and the it says there is no user name or email address registered. I am trying to log in using (email visible only to moderators and staff) or mommorale as the user name and it keeps kicking me back. Please help, thank you.

  -Cat

  The blog I need help with is: (visible only to logged in users)

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  staff-zara · Staff · Aug 11, 2018 at 10:47 am

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  Hello there, it seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

  Name Servers
  NS1.BLUEHOST.COM
  NS2.BLUEHOST.COM

  To access the Admin Dashboard of your self-hosted WordPress site, go to this URL: http://mommorale.com/wp-admin and it’ll redirect you to the login page. In case you lost the credential to login, you may try resetting your password by following the steps here: https://codex.wordpress.org/Resetting_Your_Password

  Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

  See the differences between WordPress.com and self-hosted WordPress here:

  WordPress.com vs. WordPress.org

  For future self-hosted WordPress issues, you’re recommended to post your questions at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

  https://wordpress.org/support/

  Hope your issue gets fixed soon!

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  mommorale · Member · Aug 20, 2018 at 6:38 pm

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  Thank you for your help, I still cannot figure out to log into my admin dashboard. I keep getting an error message saying there is no username or email.

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  staff-zara · Staff · Aug 21, 2018 at 1:34 am

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  As I mentioned in my previous reply, we’re not able to help you further since your site is not hosted on WordPress.com.

  Please go through this document (https://codex.wordpress.org/Resetting_Your_Password) to reset your password or post your question at WordPress.org support forum (https://wordpress.org/support/) to seek help.