Unable to log in to my website….www.magicaldome.com

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  lundmagicaldome · Member · May 25, 2020 at 4:56 pm

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  please advise

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  mrsnlchauhan · Member · May 25, 2020 at 5:33 pm

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  Hi @lundmagicaldome,

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open-source WordPress.org software, and you can find support for that at https://wordpress.org/support/forums/

  Best :)
  Sunil Chauhan

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  staff-mckluskey · Staff · May 26, 2020 at 8:05 am

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  Hi Sunil, please adapt your predef so that you are not giving users the impression you can do more for them that you really can. As a volunteer you wouldn’t be able to access any files or data even for a WordPress.com site.

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  mrsnlchauhan · Member · May 26, 2020 at 2:36 pm

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  staff-mckluskey,

  Got it. Thanks for correcting me :)