UNABLE TO LOG IN TO MY WORPRESS DASHBORD

  • Unknown's avatar
    prielites · Member ·

    I am unable to log in to my wordpress dashboard. It showing the following errors:

    WordPress database error: [Specified key was too long; max key length is 1000 bytes]
    CREATE TABLE IF NOT EXISTS `wpa3_sb_Blocks` ( `id` int(11) NOT NULL AUTO_INCREMENT, `wp_owner_id` int(11) unsigned NOT NULL, `key_id` int(11) NOT NULL, `block_name` varchar(255) NOT NULL, `locked` tinyint(1) NOT NULL DEFAULT 1, `notify_redeem` tinyint(1) NOT NULL DEFAULT 1, UNIQUE KEY `block_name` (`block_name`), UNIQUE KEY `id` (`id`) );

    Please, how do I resolve it?
    Thanks.

    Site: https://prielites.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.

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