Unable to log in to wp-admin
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I am unable to access the wp-admin for my website (elizabeteludborza.com), and it states that there is no associated accounts with my e-mail. Furthermore, I get the following error message when trying to click on ‘My Site’ within WordPress: ‘Please check your Primary Site’s Jetpack connection’.
Can you please assist me ASAP?
I don’t have a site linked to this WordPress.com account
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Hi there,
no associated accounts
This message is because your domain elizabeteludborza.com is not hosted using WordPress.com but instead is hosted on Bluehost.
What this means is that you’ll have to contact Bluehost’s support team at https://helpchat.bluehost.com/ to get the necessary instructions to resolve this issue.
For clarity on the first sentence above, I recommend after you’ve attended to the wp-admin issue to view this link https://wordpress.com/support/com-vs-org/ as it will explain the details with examples!
Please check your Primary Site’s Jetpack connection
For this issue you can reconnect your Jetpack site to your WordPress.com account by following these instructions:
I’ve attached the modlook link to get the attention of Happiness Engineers to assist you as soon as possible!
I hope this helps you!
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Hi there,
Please check your Primary Site’s Jetpack connection
I checked your Jetpack connection and everything looked fine from this end:
https://jptools.wordpress.com/debug/?url=http://elizabeteludborza.com
Are you still having issues on your end? If so, disconnecting and reconnecting the plugin would be a good first step:
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Has everything been solved for you at this time? Waiting to hear from you.
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Hi Hugh & Darnell,
I have just contacted Bluehost and am waiting on them to attempt to resolve this issue. Thank you for your guidance!
I will revert back to you with updates.
Best,
Elizabete -
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