unable to log in via my wordpress.com admin page
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I’m unable to log in through my website/wp-admin and website/wp-login.php. It’s not allowing me to input anything in the password section. I am able to log in via http://www.wordpress.com but it doesn’t allow me to access my admin. I also can’t see my woocommerce. If I click on WP Admin in the sidebar, it keeps bringing me back to the /wp-login.php page. Please help!! I am unable to access my site at all or make changes.
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Here is a short video of what I’m seeing:
https://www.dropbox.com/s/ly7ks0ribkg65bx/wordpress%20login%20page%20issue.mp4?dl=0
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Hi there,
Is this for https://www.malayaintimates.com/?
Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. That site is connected to your WordPress.com account via the Jetpack plugin, but we have no control over your admin login for that site.
Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:
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Yes that is the correct website. How will i know when i’m in wordpress.com and wordpress.org? It’s so confusing…
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WordPress is the name of the software you’re using. That software is made by the community on WordPress.org.
The forum you’re posting in now is for one of many hosting providers of that software, WordPress.com. Your site is connected to your WordPress.com account via a plugin called Jetpack. That allows you to make changes to your site from our My Sites interface here on WordPress.com.
But you are using the WordPress.org version of the software, and you’re hosting it at another provider.
In this case your issue is with logging into WP-Admin, which is part of the software itself, rather than your connection to WordPress.com, so we’re not able to help with this :)
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