Unable to log into account– extremely confused

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  collegecounselingandadvice · Member · Oct 12, 2020 at 5:28 pm

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  Is there someone I can call?? I had an old account that I never paid for, and now I created a new paid for account. I really need to log into my account.

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  supernovia · Staff · Oct 12, 2020 at 6:14 pm

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  Hey there, we aren’t in a call center, so there is not a phone number, but here’s how you can find help:

  Contact WordPress.com Support

  Could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and what not.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/