Unable to log into charity website.
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Working on a Website for a charity and they have sent over the log in details but unfortunately when inputted into wordpress they are saying that the log in details are incorrect. 3 people have been abke to access the dashboard from different locations on different computers but I am still unable to log in. Can you help?
I have tried different browsers,clearing cache and a million other different things but cannot gaiin access to admin dashboard and I am positive the log in details are correct. -
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Ah, we won’t be able to help you here as your site is hosted on tsoHost, not on WordPress.com.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
You can look for help at the community forums here: https://wordpress.org/support/forums/
http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.
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Ah ok! thanks for this info! Im new to the whole wordpress world and Im doing this as favour to a local charity. Do you know if I would be able to gain access to a control panel through tsoHost? if i get the login details? Just trying to figure out where to turn next.
Regards
Nick -
Hi Nick,
The login for the WordPress installation is usually different than the one for the host. You need to get in touch with the hosting provider for further assistance.
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