Unable to log into my Admin or Dashboard

  • Unknown's avatar
    oniloco · Member ·

    Hi,
    I have the site http://www.youtotalcult.co.uk that I run on WordPress via Godaddy. Normally I log into the WordPress site with my username and password on youtotalcult.co.uk/wp-admin, but now the page is blank. On the generic log in screen, when I try to log in with my username I get a message saying my account doesn’t exist, and if I log in with my email my account information has basically been wiped–no account info, no site admin. When I tried resetting with the Forgot your password? link, the link I was sent directed me to a blank page. I’ve made sure my Go Daddy nameservers are correct.

  • staff-zara · Staff ·

    Hello there, it seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name servers:
    ns13.domaincontrol.com
    ns14.domaincontrol.com

    For self-hosted WordPress questions, you’re recommended to post them at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:

    WordPress.com vs. WordPress.org

    Hope this clarifies.

  • Unknown's avatar
    oniloco · Member ·

    Thanks, I’ll start investigating further into the .org side of things.

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