Unable to log into my blog.
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Hello,
I am unable to stay signed in to my blog. Am prompted to log in every time I comment on my own or other blogs. Its like an OTP for each comment!
Unable to ‘Like’ other posts as well. The back end admin page – the wordpress.com part – seems fine. It is the ‘.com’ site that seems to be logging me out.
Missing the chat support….whatever happened to that?
Thanks,
MadhuThe blog I need help with is: (visible only to logged in users)
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Your login information for the purpose of commenting applies only to sites that are hosted by wordpress.COM and that allow commenting by logged in wordpress.COM users.
That login information does not apply to sites running wordpress.ORG software on paid hosting.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
You did not provide the URLs of the sites you cannot comment on that display the behavior that you refer to above but you can determine where they are hosted by typing the URLs into http://www.whoishostingthis.com/
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Thank you Timethief,
I am on the wordpress.com platform on a premium plan! The admin page is theurgetowander.wordpress.com. The blog is theurgetowander.com. Am able to access the admin page and even publish posts. But am unable to stay logged into theurgetowander.com. Cannot, comment on my own or other wordpress.com sites without repeated log ins. Unable to ‘Like’ any wordpress.com site.
Am back after a long absence and have a hge backlog to catch up on.
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Just to be clear, I am able to comment one time after I log in. Then I am prompted to repeat the whole process again! Every single time. Likes do not register at all.
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You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
You can update your email address here https://wordpress.com/me
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordIf required use the account recovery form
https://en.support.wordpress.com/account-recovery/ -
Likes do not register at all.
Will you provide the URLs of posts that you cannot like please?
You could have either a connectivity issue or a browser related issue.
Read and act on all the tips here https://en.support.wordpress.com/browser-issues/
• Make sure you are running an up to date browser version found at http://browsehappy.com
• Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
• Disable any adblocker browser add-ons.
• Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
• Try using another browser.If you are not successful please post this specific info here:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I mentioned in my original post that I am able to access my admin page. I have access to all back end account details.
It is the blog – theurgetowander.com – that is the issue here! The black bar at the top of the home page and all posts pages is missing and clicking on submit comment leads me to a ‘login to post comment’ error page powered by Jetpack.
The message reads ” Your are being asked to log in because the email ……. is used by an account you are not logged into right now”
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https://theurgetowander.com/ is hosted by wordpress.COM and you can update your email address here https://wordpress.com/me
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Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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There is a single email address that can be used on only one wordpress.COM username account and not on any others, regardless of how many blogs are registered under that username account.
The wordpress.COM blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account at any time. A confirmation email will be sent to that address.
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
If you cannot locate an activation or confirmation email check your email client spam filter please and if you use Gmail or a or G Suite account see here https://en.support.wordpress.com/email-notifications/gmail-issues/
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Changing the browser didn’t help. I am reluctant to clear the cache for fear of losing access to the Admin page without help from support. Have had no response to my email and there’s no guarantee I will hear from them anytime soon.
I am using a Macbook Air and Web Browser
Chrome 59.0.3071.115 -
Thank you. Shall wait for a response from WP staff. I only use one email id. Haven’t changed it in over two years.
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Hello Supernovia :)
Looks like something did indeed disable cookies on my laptop, not sure what exactly. Have added theurgetowander.com to the safe-list and it’s working fine again.
Many thanks!
Please do return live chat support. This could have been sorted in minutes.
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No, I didn’t see it. I did get an email form, but there was no response for over 24 hrs, so I decided to bump this up.
Thanks again @supernovia, have a great day.
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A related issue, but a relatively minor one- I tend to copy/paste my email so that I don’t have to rewrite it for everything I’m signing into at a given time. For the last two weeks, that has not worked while logging into WordPress on IE. It has worked logging in on Chrome. I paste it in, enter my password, and then the system tells me to do so again, erases the email. I have to re-enter it manually to get it to take.
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Hi @williamkendall1, @mashet’s issue was a problem with system-wide cookies. Since your problem occurs in one browser but not another, it doesn’t sound related. If you’ll open a new thread and add the modlook tag there, we’ll check it out.
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