unable to log into wordpress

• 

  in8familychiropractic · Member · Aug 10, 2015 at 10:34 pm

  • Copy link
  • Add topic to favorites

  Hello,

  We’re having an issue with our usual sign-in information with wordpress.com.

  Usually we got to: in8familychiropractic.com/wp-admin

  And then sign in with our username and password. However (since the update?) now the login information doesn’t work. If you try to reset the password by putting in the username or email, it says:

  ERROR: There is no user registered with that email address.

  There is an old website that can be logged into (https://in8familychiropractic.wordpress.com/) but not the new one.

  Any advice on this matter would be greatly appreciated! :)

  The blog I need help with is: (visible only to logged in users)

• 

  thistimethisspace · Member · Aug 10, 2015 at 10:39 pm

  • Copy link

  That site at http://in8familychiropractic.com/ is not hosted by WordPress.COM and we cannot help you. It’s a wordpress.ORG install.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Here’s the link for the forum for the WordPress iphone app so you can post there and make our developers aware of your issue. http://iphone.forums.wordpress.org/

  See also: http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_P

• 

  in8familychiropractic · Member · Aug 11, 2015 at 9:35 pm

  • Copy link

  Hi, thank you so much! I feel quite embarrassed, I thought I HAD posted in the .org forums, I’m still learning you see. :)

  Thank you though for your time! Everything has been resolved :)

• 

  thistimethisspace · Member · Aug 11, 2015 at 9:39 pm

  • Copy link

  Not to worry and best wishes with your site.

• 

  in8familychiropractic · Member · Aug 11, 2015 at 10:01 pm

  • Copy link

  And best wishes to you and your site! :) Again, I truly appreciate the time you took for this response. It’s amazing, everyone who volunteers their time on these forums.

  Thank you again! :)

• 

  thistimethisspace · Member · Aug 11, 2015 at 10:05 pm

  • Copy link

  :)