Unable to Login
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I am unable to access my site. I have made a website for a summer running club last year and I am trying to make the necessary edits but I have forgot to which email I used. I have emails with the username (GWRC) but I believe I have my primary email set up as my recovery email so when I try to recover or reset the password I do not receive an email. Any suggestions?
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Hey there — is the site you’re trying to log into hosted here with us? If so, here’s how we can help you regain access:
If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
http://codex.wordpress.org/Resetting_Your_PasswordCan you send a link to the site if you need more help? We’ll use that to point you in the right direction. Cheers!
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Hey,
Yes I use WordPress as the host. I’ve tried to do all the resets already to recover the account but I forgot which email I used to create the account. I believe I have my personal account ((email visible only to moderators and staff)) as the backup account as I looked through my inbox and I got emails last year when I set up the site about everything but when I try to recover or reset the password I do not receive anything.
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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