Unable to login

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  junkheadzofficial · Member · Jul 8, 2021 at 12:46 pm

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  Hello team,
  I have been unable to login to WordPress admin, if i am opting for ‘lost password’. my email/username is not not recognizable by the portal. Please get this resolved ASAP

  The site I need help with is [visible only to staff] (email visible only to moderators and staff)/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  deancroyal · Staff · Jul 8, 2021 at 2:10 pm

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  Hi there,

  The site you’re working on is not hosted with WordPress.com. I believe you’re using open-source WordPress software (from WordPress.org) but hosting your site elsewhere.

  You’ve reached the forums for WordPress.com support. This means our support tools aren’t designed to directly support your needs. We’ll need to direct you to the WordPress community support forums (at WordPress.org) where you can get more relevant help. https://wordpress.org/support/forum/how-to-and-troubleshooting/

  If you’re wondering: WordPress.com and WordPress.org have some distinct differences. You can read more about that here: https://wordpress.com/support/com-vs-org/

  Another helpful resource is the WordPress documentation. For example, here’s how one can go about resetting their password: https://wordpress.org/support/article/resetting-your-password/