Unable to login

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  aromaworks · Member · Jul 12, 2021 at 7:50 am

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  Hi, i am unable to login to my account linked to aromaworks.sg website

  The site I need help with is aromaworks.sg. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  kokkieh · Staff · Jul 12, 2021 at 10:20 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.