Unable to login

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  courtneu · Member · Dec 9, 2021 at 2:45 am

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  Hi, I run this site on my work account and can’t currently access my account as it says that my username doesn’t exist. It hasn’t been changed, and I need my account ASAP.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  mohammadriyad · Member · Dec 9, 2021 at 7:59 am

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  Hi there,
  Have you tried to reset your password form here
  https://wordpress.com/wp-login.php?action=lostpassword

  Please know more details from here about resetting password

  Change or Reset Your Password

  Change or Reset Your Password

  If this is not helpful you can try below Account Recovery form so you’ll be contacted by email you will fill up. https://en.wordpress.com/wp-login.php?action=recovery
  You’ll have to provide proof to gain access for the account you own.

  For that detail instructions are given here https://wordpress.com/support/account-recovery/

  Hope this helps.
  Thanks.

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  justjennifer · Member · Dec 9, 2021 at 8:41 am

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  Hi there, I’m guessing that your above WordPress.com site isn’t the one you’re trying to access, so let us know the address of the site you need help with so we can make sure you are getting the correct support. Thanks.