Unable to login

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  alynuk · Member · May 12, 2022 at 9:39 am

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  Hi there, I am unable to login to my wordpress site to make amendments. I have requested a new password but have never received the link to reset

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · May 12, 2022 at 2:04 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  alynuk · Member · May 12, 2022 at 2:22 pm

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  http://www.alynhorton.com

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  helper-heroponriki · Member · May 12, 2022 at 4:15 pm

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  Thanks for that! We cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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  alynuk · Member · May 12, 2022 at 8:33 pm

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  I’m unable to leave a post on the link that you sent as I can’t log in

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  staff-blorbo · Staff · May 12, 2022 at 9:21 pm

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  WordPress.org is entirely separate from both WordPress.com and how you log in to your site.

  So, if you’ve never posted for support there before, you’ll need to create an account there first.