Unable to Login

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  cindybrooks1017 · Member · Oct 31, 2022 at 2:25 am

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  Can you determine if I have been locked out of this account. I cannot login in.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Oct 31, 2022 at 5:36 pm

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  Hi,

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  cindybrooks1017 · Member · Oct 31, 2022 at 6:02 pm

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  I am trying to login to make changes to this website:
  eventtxcoc.org

  Home

  
  I can login to the website but not to the editing page.

  Cindy Crockett Brooks

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  staff-totoro · Staff · Oct 31, 2022 at 7:08 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host evanttxcoc.org on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Siteground Hosting) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through Siteground Hosting, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Siteground Hosting support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!