UNABLE to login after confirmation

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  cscipswichgmailcom · Member · Oct 17, 2020 at 10:45 pm

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  UNABLE to login after confirmation

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  kokkieh · Staff · Oct 18, 2020 at 2:11 pm

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  Hi there,

  What is the URL of the site you’re trying to log into?

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  cscipswichgmailcom · Member · Oct 18, 2020 at 6:36 pm

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  Where do I find that?

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  staff-totoro · Staff · Oct 18, 2020 at 8:44 pm

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  Hi there,

  You mentioned you are having trouble logging in, and we do not show any websites here on WordPress.com under your account, so I think Kokkieh was asking what is the address of your site?

  Can you tell us the URL of your site so we can take a closer look and try to find it in our system, thanks!

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  cscipswichgmailcom · Member · Oct 18, 2020 at 9:54 pm

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  HOME

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  staff-totoro · Staff · Oct 19, 2020 at 12:48 am

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  The site carpetsteamcleanipswich.com.au appears to be a self-hosted WordPress (also called “.org”) site hosted on https://crossbox.io/, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/carpetsteamcleanipswich.com.au+dns

  To clarify, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!