Unable To Login (Email Address Not Found)
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I am unable to login to WordPress.com to work on my site (www.LearnGuitarAustin.com). WP does not recognize my email address, the account recovery tool does not work, and WP says my account can’t be found, despite providing numerous receipt and transaction ID numbers.
How can I access my wordpress.com account?
Thanks,
Grant -
The site http://www.LearnGuitarAustin.com is not hosted here at WordPress.com.
According to whoishostingthis:
learnguitaraustin.com is hosted by Unified Layer
Hosting provider: Unified Layer
WHOIS: Click Here
IP Address: 50.87.198.39
Name Servers:
ns2.bluehost.com
ns1.bluehost.comThere are 2 versions of WordPress – the version available here at WordPress.com and the version available through other hosting services and supported through WordPress.org.
See more about the 2 versions here:
https://en.support.wordpress.com/com-vs-org/The good news is that Unified Layer or Bluehost should be able to help you get access to your site, since you pay for your hosting, they will have a record of your bonafides…
For support of the WordPress portion of your site, visit the forums over at WordPress.org:
https://wordpress.org/support/ -
I created the wordpress.com site and then upgraded. BlueHost has been less than helpful.
My main problem is simply that my blog post sidebar is not updating. I should have two posts: “Guitar Accessories” and “Chord Progressions.” Only “Chord Progressions” shows up. I’m not sure where my “posts” go when I make them. I am trying to find the page the posts go so I can use that link to type as the blog address in my sidebar widget.
I can’t access the WordPress support because somehow my account information is deleted. Because I can’t login, I can’t access the support. Because my account information was deleted, I can’t login.
I submitted my account for recovery, but I haven’t heard anything back from WP.
Any help would be appreciated.
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BlueHost has been less than helpful.
That site is not on our WordPress.COM servers. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
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