unable to login into wordpress account

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  lorewunmi · Member · Feb 14, 2021 at 8:41 pm

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  I have entered the correct login detail to enter my admin but do not open. why?

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  staff-totoro · Staff · Feb 15, 2021 at 1:14 am

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  Hi there,

  I do not see any sites under your @lorewunmi WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  lorewunmi · Member · Feb 15, 2021 at 12:25 pm

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  Dear WordPress,
  I use Hostgator for my WordPress account http://abolorecreativeworks.com
  I troubleshoot updating the .PHP yesterday and it does not still work.
  I must say that this is making me really ill.

  I hope to read from you soon.

  Lore

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  aleone89 · Staff · Feb 15, 2021 at 1:18 pm

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  Hello there,

  Many thanks for that extra information.

  It looks like abolorecreativeworks.com is a self-hosted WordPress site, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to Hostgator for assistance on this issue.

  I hope this helps.