Unable to login or retrieve password

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  pammaybanks7c96fa4c35 · Member · Dec 6, 2021 at 7:56 am

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  Hi, can you please help me, I took a suggestion to speed up my website from an online site to use a plugin called https://wordpress.org/plugins/wps-hide-login, so I followed the instructions and changed the word login to the word home.

  Now I cannot login at all, or do a password change, because in the wordpress login it does not recognise my login url of my email address, thank you I look forward to your reply, Pam Maybanks

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amirudra789 · Member · Dec 6, 2021 at 8:13 am

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  Hello there!

  Thanks for reaching out :) 

  Could you please share your site URL in question, so we can take a closer look and help?

  Also please note that here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. 

  You can learn more about the difference between WordPress.com and WordPress.org here:

  https://wordpress.com/com-vs-org/

  Regards

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  pammaybanks7c96fa4c35 · Member · Dec 6, 2021 at 8:27 am

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  Thank you for repying
  It was http://bubbatastic.com/wp-login.php and I changed it to
  http://bubbatastic.com/wp-home.php

  Best regards

  Pam

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  amirudra789 · Member · Dec 6, 2021 at 4:39 pm

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  Hello there!

  I have checked your site and it looks like your site is hosted with a third-party Registrar https://www.whois.com/whois/bubbatastic.com.

  Here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. You can learn more about the difference between WordPress.com and WordPress.org here:

  https://wordpress.com/com-vs-org/

  Regards

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  kokkieh · Staff · Dec 7, 2021 at 6:57 am

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  Hi there,

  Please contact support for that specific plugin directly:

  https://wordpress.org/support/plugin/wps-hide-login/

  The general WordPress support forums only provide support for the core software, and this isn’t an issue with the software, but with a plugin made by a private individual/company.