Unable to login to admin backend

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  vancegarcia · Member · Nov 14, 2022 at 8:38 pm

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  Hello,

  My entire team has been unable to login to the admin backend for a few week. We are receiving an error that says we do not have access. Nothing has changed on our end but we’ve noticed that there is a ‘Login with GoDaddy’ option now that didn’t exist before.

  Are you familiar with this issue? Is this happening on the WordPress end or was there an update with GoDaddy that could’ve affected this?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Nov 15, 2022 at 3:30 am

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  vancegarcia · Member · Nov 15, 2022 at 3:57 am

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  Hi,

  The website is: https://www.12twenty.com/

  Thanks!

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  amiteshg93 · Member · Nov 15, 2022 at 5:58 pm

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  Hello there,

  Your hosting provider may be able to help you with your issues since WordPress.com has no control over sites hosted elsewhere.

  This forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  :)