Unable to login to edit website

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  clbi · Member · Oct 13, 2021 at 3:09 pm

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  When I go to log into the CLBI website, this is the text that shows up:

  ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.

  Learn more about troubleshooting WordPress.’

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Oct 13, 2021 at 4:08 pm

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  Hey there, can you confirm you’re having trouble with https://clbi.wordpress.com/ ? I’m not seeing an error like that, so could you link to the exact page that gives you trouble?

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  clbi · Member · Oct 14, 2021 at 4:07 pm

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  So it worked for a bit yesterday, however now I can’t even access our website at all. Here’s a screenshot of what comes up. I’ve tried it on a Mac, iPhone, and a PC and they all show the same thing.

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  helper-heroponriki · Member · Oct 14, 2021 at 4:22 pm

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  If you’re replying to your public forums post via email, any attachments you add won’t be posted.

  You can use a service like Snipboard.io to upload the screenshot and then share the image link from that service here and we’ll take a closer look.

  Also, we still need to know what site URL you’re having trouble with – without that information we can’t help you here.

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thanks!

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  clbi · Member · Oct 14, 2021 at 4:26 pm

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  I see. Well it says: “This site can’t be reached. clbi.edu refused to connect.”

  The website that we cannot access is http://www.clbi.edu (it is a wordpress website).

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  staff-blorbo · Staff · Oct 14, 2021 at 7:43 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/