Unable to Login to Elegant Themes

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  thebreastarchivesthemovie · Member · Nov 2, 2022 at 5:38 pm

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  Hello! The Elegant Themes subscription has expired and we are unable to login to it – all our email addresses are not connected. Can you please help us resolve?

  Thanks so much!!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Nov 3, 2022 at 12:59 am

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  Hi there,

  We can’t help directly because we don’t host thebreastarchives.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com. Specifically, we do not offer Elegant themes here, and they are a separate company from us.

  With this in mind please contact Elegant Themes directly for assistance, since they are in the best position to help. Thanks!