Unable to login to my WordPress site.

• 

  cturfus · Member · Jul 30, 2021 at 11:36 pm

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  I am trying to login to my site and my credentials appear to be accepted, but rather than gaining access to the site, I am always returned to the login page. The problem seems to a login_error occurring in executing the following:

  document.body.className = document.body.className.replace(‘no-js’,’js’);

  Powered by WordPress

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

• 

  cturfus · Member · Jul 31, 2021 at 12:06 am

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  <div id=”login”>
  <h1>Powered by WordPress</h1>
  <div id=”login_error”> <br>
  </div>
  <form name=”loginform” id=”loginform” action=”https://www.[MyWebsite].co.uk/wp-login.php” method=”post”>
  <p>
  <label for=”user_login”>Username or Email Address</label>
  <input type=”text” name=”log” id=”user_login” aria-describedby=”login_error” class=”input” value=”” size=”20″ autocapitalize=”off”>
  </p>

  <div class=”user-pass-wrap”>
  <label for=”user_pass”>Password</label>
  <div class=”wp-pwd”>
  <input type=”password” name=”pwd” id=”user_pass” aria-describedby=”login_error” class=”input password-input” value=”” size=”20″ disabled=””>
  <button type=”button” class=”button button-secondary wp-hide-pw hide-if-no-js” data-toggle=”0″ aria-label=”Show password”>
  <span class=”dashicons dashicons-visibility” aria-hidden=”true”></span>
  </button>
  </div>
  </div>

• 

  aisajib · Member · Aug 1, 2021 at 3:57 am

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  Hi there,

  Your site at societalvalues.co.uk is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted by GoDaddy.

  Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

  The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting