Unable to Login to my wordpress website dashboard.
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Hi, I can’t seem to login to the back end of either of my websites. I’ve tried different computers, different users, different browsers but still not having any luck. I keep getting this message:
ERROR: The username or password you entered is incorrect. Lost your password?
I am DEFINITELY using the correct password but it’s showing incorrect and gives an option of ‘lost password?’ to reset password but even if I click it I don’t get any reset link on my email.Also, it redirects from wp-admin to wp-login.php not sure if that’s anything to do with anything?
Please Help!!!!!!!!!!
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Hi there,
What is the URL of the site you are referring to?
I do not see any sites connected to the account you are contacting us from. Is it a WordPress.com hosted site? It sounds like the site is self-hosted in which you would need to seek assistance in the WordPress.org forums:
http://wordpress.org/support/forums
Here is information on resetting your password on a self-hosted site:
https://wordpress.org/support/article/resetting-your-password/
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I am able to login to wordpress.com and wordpress.org but I’m getting the invalid password error only when I am getting into the website dashboard (wp-admin)
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by GoDaddy. Therefore, you need to contact them regarding your login issue.
You can also try and reset your site’s password by following these instructions:
https://codex.wordpress.org/Resetting_Your_Password
We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:
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