Unable to login to my wp admin

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  gingerthai37 · Member · May 7, 2021 at 9:04 am

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  I am unable to login to my wordpress admin panel

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  maksimurasov · Member · May 7, 2021 at 9:22 am

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  Hi there,
  Could you please tell us the address of the site you need help with?
  Once we know that we can point you in the right direction for support.
  Have you tried to follow our account recovery process at https://en.support.wordpress.com/account-recovery/ ? If not, please do so, then staff can help you regain access.

  We look forward to hearing from you.

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  gingerthai37 · Member · May 7, 2021 at 9:53 am

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  gingerthai.sg

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  maksimurasov · Member · May 7, 2021 at 10:24 am

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  Hi again,

  Let me note that this forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com, while your website is using WordPress.org software and is hosted on Sucuri as I can see here: https://hostingchecker.com/.

  That said here on WordPress.com, we are unable to see your files hosted on Sucuri.

  Here are some suggestions for your case:
  You can contact your hosting administrator Sucuri support for help in your case.

  Also you can try to recover access, here are good tips: https://wordpress.org/support/article/resetting-your-password/

  If that does not help, you can ask the WordPress.org community for advice or look for solutions on existing forum threads:
  https://wordpress.org/support/forums.

  P.S. In case necessary here you can read more about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  Hope that helps.